Business and Service Telephone Conversations: An - download pdf or read online

By Cecilia Varcasia

ISBN-10: 1137286180

ISBN-13: 9781137286185

ISBN-10: 1349449199

ISBN-13: 9781349449194

This e-book considers the sequential deployment of the receiver's reaction to the caller's request in cellphone provider encounters among local audio system within the U.K, Germany and Italy analysing different reaction codecs and their grammatical configuration.

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Additional resources for Business and Service Telephone Conversations: An Investigation of British English, German and Italian Encounters

Sample text

5), studies in interactional linguistics attract researchers with different research perspectives to study the interfaces of each aspect of language together with its context of activity. Among the researchers working in this field, conversation analysts contribute to the analysis of language, observing the design of conversational turns and looking at the linguistic practices that can be associated with the construction of such turns. In particular, this book will look at how the construction of response turns is associated with specific syntactic constructions, and how these can influence the organisation of the response itself.

A second aim of the study is that of observing the use of those strategies of response-turn design from a cross-cultural perspective and analysing whether they are shared by the speakers of the three languages. Thirdly, the study aims to look to what extent the participants in the interaction are constrained by the institutional and social roles they play in the conversation, and whether those interactions can constitute a specific conversational genre. Fourthly, the study also aims at analysing the grammatical constituency of extended response turns from an interactional linguistics point of view, and it looks at the implications of such a constituency on the turn-taking system.

2002a) thus both have similar characteristics and different ones. , 2002a, p. 25). , 2002a). This book will analyse response turn increments and look at both extensions and free constituents, and not just at unattached NPs, but at the various types of independent increments. 6 Approaches to conversation CA is obviously not the only way of approaching talk-in-interaction in linguistics. ’s words (1974, p. 700), ‘trying to understand how conversation can happen at all’. Theoretical Framework 25 The closest approaches to CA may be said to be ethnography, interactional sociolinguistics and discourse analysis (DA).

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Business and Service Telephone Conversations: An Investigation of British English, German and Italian Encounters by Cecilia Varcasia


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